Privacy Policy

Introduction

This Privacy Policy describes how Hyper Hyve LLC ("Hyper Hyve," "we," "us," or "our") collects, uses, and discloses your information through the SolaTron software as a service (SaaS) platform (the "Service").

How We Use Your Information

We use the information we collect to:

Provide and improve the Service, including to develop new features and functionalities.
Process your transactions and deliver the Service you have requested.
Send you important information about the Service, such as updates, security alerts, and support messages.
Send you marketing communications (with your consent).
Analyze how you use the Service to improve our offerings.

Sharing Your Information

We may share your information with third-party service providers who help us operate the Service, such as data storage providers, payment processors, and customer support. We will only share your information with these third parties to the extent necessary for them to perform their services.

We may also disclose your information if required by law or to protect the rights and safety of ourselves or others.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you with the Service. We may also retain your information for a longer period if required by law or to comply with our regulatory obligations.

1. Your Choices

You can access, update, or delete your personal information through your account settings. You can also opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications.

2. Security Measures

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is completely secure. We cannot guarantee the security of your information.

3. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

4. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Service.

If you have any questions about this Privacy Policy, please contact us at:

SolaTron Support Hyper Hyve LLC mike.james@hyperhyve.com

Information We Collect

We collect several types of information through the Service, including:

Personal Information: This may include your name, email address, phone number, company name, and billing information. We collect this information when you create an account, subscribe to the Service, or contact us for support.
Customer Data: This is data you upload or input into the Service related to your solar projects, which may include customer contact information, project details, and proposal content.
Usage Data: We collect information about how you interact with the Service, such as the pages you visit, features you use, and the time you spend using the Service. This information is collected automatically through cookies and similar technologies.

Third-Party Data Storage

We store your information on Google databases and databases provided by a third-party vendor. We take reasonable steps to ensure that these third parties adhere to our privacy standards. However, we cannot guarantee the security of your information while it is stored by these third parties.

How We Use Your Information

We use the information we collect to:

Provide and improve the Service, including to develop new features and functionalities.
Process your transactions and deliver the Service you have requested.
Send you important information about the Service, such as updates, security alerts, and support messages.
Send you marketing communications (with your consent).
Analyze how you use the Service to improve our offerings.